FAQ
General Cleaning FAQ
What areas do you serve?
We provide house and office cleaning services in Des Plaines and the surrounding areas, including Park Ridge, Mount Prospect, Niles, Norridge, Prospect Heights, Arlinghton Heights, Vernon Hills, Buffalo Grove, Lake Zurich, Rosemont, Morton Grove, Evanston, Winnetka, Glencoe, Wilmette, Northfield, Northbrook, Deerfield, Norwood Park, Edison Park,
How do I know which cleaning service is right for me?
We recommend starting with a deep cleaning , if your house was not professionally cleaned in the last 3 months, but it is up to each customer. If you’re looking for regular upkeep, our regular cleaning is perfect. For a more detailed clean, we recommend a deep cleaning. For moving, choose our move-in/move-out service. If you just finished remodeling your home , we recommend after construction cleaning. If you’re unsure, we’re happy to guide you.
What is included in each type of service ?
You will find each type of services with details on our website www.maidswillclean.com
How long does a typical cleaning take?
It depends on the size of your home or office and the type of service. Most cleanings take between 2–5 hours.
Do I need to prepare anything before you arrive?
We recommend tidying up personal items and clearing surfaces so we can focus on the cleaning. Otherwise, just relax—we’ll handle the rest.
What’s the difference between a regular and a deep clean?
Standard cleaning covers regular maintenance like dusting, vacuuming, and surface cleaning. Deep cleaning includes extra attention to detail, such as baseboards, appliance interiors, and hard-to-reach areas.
Do you offer laundry while your team is in my home?
We don’t offer laundry services.
Do you move furniture during cleaning visits?
For safety reasons and to protect both your home and our staff, we do not move furniture during cleaning.Our team will clean around existing furniture, and focus on visible surfaces, floors,and areas that can be safety accessed.
Do you handle homes or offices with pets?
Yes! We love pets, but for everyone’s safety, we ask that pets are secured or kept in a separate area during cleaning. This ensures our team can work efficiently and prevents any accidents. We’re happy to accommodate special instructions regarding your pets—just let us know in advance!
Optional addition:
We do not handle pet waste or litter boxes as part of our standard cleaning.
Please inform us if your pets have any special needs or behaviors we should know about.
What if I need to reschedule or cancel?
We understand plans change. Please give us at least 48 hours’ notice to reschedule or cancel your appointment
Team’s Safety
Are your cleaners insured and bonded?
Yes, all of our cleaners are fully insured and bonded. This protects both our clients and our team in the unlikely event of an accident or damage during a cleaning.
Do your cleaners handle hazardous materials or biohazards?
No, our team is not trained or equipped to handle hazardous waste, biohazards, or mold remediation. If you require specialized cleaning, we recommend contacting a certified remediation service.
What happens if someone in my home is sick on the day of cleaning?
If anyone in your household is feeling unwell, we kindly ask that you let us know as soon as possible so we can reschedule your cleaning. This helps us keep our cleaning team healthy and protect other clients as well.
Will I be charged if I need to cancel because of illness?
No. We completely understand that illness is unexpected. If you or a family member is sick, we will waive any cancellation fees and happily find a new time that works for you.
Why do you have this policy?
Your health and our team’s health are very important to us. By rescheduling when someone is sick, we ensure a safe and healthy environment for everyone.
What if a cleaner gets injured in my home?
In the rare event of an injury, our insurance and worker’s compensation coverage will take care of our employee. Clients are not liable for any injuries sustained by our staff while performing their duties.
Do you perform background checks on your cleaners?
Yes, all of our cleaners undergo thorough background checks and in-person interviews before joining the MaidsWillClean team. We take your safety and theirs seriously.
What steps do you take to ensure the safety of your cleaners?
We prioritize our team’s safety at all times. All cleaners are trained in safe cleaning practices, equipped with protective gear like gloves and booties, and follow strict safety protocols during every visit.
Customer Safety During Cleaning
Is it safe to have cleaners in my home/office?
Yes. Our team is fully trained, background-checked, and insured. We follow strict cleaning protocols to keep your space safe.
Do I need to be home during the cleaning?
Not at all. Many of our customers prefer us to clean while they are away. You can provide us with safe access instructions, and we’ll secure your home before leaving.
How do you protect my belongings?
We treat your home and office with respect. Our cleaning team treats every home and office with care and respect. However, we cannot be responsible for personal items left in unsecured or hidden areas, such as jewelry under beds, loose money, coins, or small valuables. To avoid accidental loss, please:
Remove or secure small valuable items before cleaning.
Keep cash, coins, jewelry, or other important items in drawers, safes, or containers.
Why this matters: During vacuuming or moving furniture, small items can be accidentally moved or vacuumed. Following these precautions ensures your belongings stay safe while we make your space spotless.
Are your cleaning products safe for children and pets?
Yes. Most of our standard products are safe. If you prefer eco-friendly or non-toxic products, just let us know—we’re happy to use them.
💳 Payment
What forms of payment do you accept?
We accept check , cash, credit/debit cards, and electronic payments Venmo and Zelle.
When is payment due?
Payment is due at the end of service. For recurring or contracted services, we can also set up pre-authorized payments.
Do you require a deposit?
For one-time cleanings, a small deposit may be requested to secure your appointment. For recurring services, no deposit is required unless otherwise agreed.
Can I tip my cleaner?
Yes! Tipping is optional and always appreciated. You can tip in cash or through your preferred payment method.
What if I need to reschedule or cancel?
Please give at least 48 hours’ notice. If you cancel within 48 hours, a small fee may apply. No fee applies if you or a family member is sick.
Do you offer discounts?
Yes! We provide 15% off for new customers and occasional promotions throughout the year.
💖 Special Services – Support for Clients with Cancer
Do you offer any support for families affected by cancer?
Yes. We understand that dealing with cancer can be overwhelming. We offer a complimentary basic cleaning for clients who are currently battling cancer. Our goal is to help ease some of the day-to-day stress so you can focus on your health and well-being.
What does the complimentary cleaning include?
The free basic cleaning includes standard cleaning tasks such as dusting, vacuuming, mopping cleaning bathrooms ,kitchen and common areas. This is meant to help maintain a clean and comfortable home during a challenging time.
How can I request this service?
Simply contact us by phone, text at 312-213-0324 or email at maidswillclean@gmail.com , and let us know your situation. We handle all requests with compassion, privacy, and discretion.
Satisfaction Guarantee
What if I’m not satisfied with the cleaning?
Your satisfaction is our priority. If something was missed or not done to your expectations, please contact us within 24 hours of the cleaning. We will gladly return to address the issue at no additional cost.
Are there any limits to your satisfaction guarantee?
Our guarantee covers the cleaning tasks outlined in your service agreement. Please note that we cannot be responsible for pre-existing damage or for items that were not included in the agreed-upon cleaning scope.
How do I request a follow-up if I’m not satisfied?
Simply call or text us, and we’ll schedule a convenient time to come back and make it right. Our goal is to ensure your space is spotless and meets your expectations.
Move-In / Move-Out Cleaning & Movers
Why do my floors get dirty again after the cleaning?
After we complete a move-in or move-out cleaning, it’s common for floors to become dirty again when movers bring in boxes, furniture, and other items. Even if we mop the floors multiple times, moving heavy items can leave dust or debris behind.
Are your cleaners responsible for dirt caused by movers?
Our team cleans all areas thoroughly according to the agreed-upon service. However, we cannot be held responsible for dirt or marks caused after we leave, including moving boxes, furniture, or other materials.
How can I prevent floors from getting dirty after cleaning?
We recommend;
Asking movers to use shoe covers or floor protection while moving heavy items.
Keeping a small cleaning kit handy for quick touch-ups after moving is complete.
Book a touch up cleaning after the movers leave the house.
What should I do if I notice areas that were missed during cleaning?
Contact us within 24 hours. We will gladly return to address any areas missed during our cleaning session.