FAQ
General Questions
What areas do you serve?
We provide house and office cleaning services in Des Plaines and the surrounding areas, including Park Ridge, Mount Prospect, Niles, Norridge, Prospect Heights, Arlington Heights, Vernon Hills, Buffalo Grove, Lake Zurich, Morton Grove, Evanston, Winnetka, Glencoe, Wilmette, Northfield, Northbrook, Deerfield, Norwood Park, Edison Park, and Kenilworth.
How do I know which cleaning service is right for me?
If your home has not been professionally cleaned in the last 3 months, we usually recommend starting with a deep cleaning. For regular upkeep, standard cleaning is a good fit. For moving, choose move-in/move-out cleaning. If you recently finished remodeling, we recommend post-construction cleaning. If you are unsure, we are happy to guide you.
What is included in each type of service?
You can find details for each service on our website at www.maidswillclean.com.
How long does a typical cleaning take?
It depends on the size of your home or office and the type of service. Most cleanings take between 2 and 5 hours.
Do I need to prepare anything before you arrive?
We recommend tidying personal items and clearing surfaces so we can focus on cleaning. Otherwise, just relax and we will handle the rest.
What is the difference between regular cleaning and deep cleaning?
Regular cleaning covers maintenance tasks like dusting, vacuuming, mopping, and surface cleaning. Deep cleaning includes extra attention to detail, such as baseboards, appliance interiors, and hard-to-reach areas.
Do you offer laundry while your team is in my home?
We do not offer laundry services.
Do you move furniture during cleaning visits?
For safety reasons and to protect your home and our team, we do not move furniture. We clean around existing furniture and focus on visible surfaces, floors, and areas that can be safely accessed.
Do you handle homes or offices with pets?
Yes. We love pets, but for everyone's safety we ask that pets are secured or kept in a separate area during cleaning. We do not handle pet waste or litter boxes as part of our standard cleaning. Please let us know in advance if your pets have special needs or behaviors we should know about.
What if I need to reschedule or cancel?
Please give us at least 48 hours' notice to reschedule or cancel your appointment.
Team Safety
Are your cleaners insured and bonded?
Yes. Our cleaners are insured and bonded, which protects both our clients and our team in the unlikely event of an accident or damage during a cleaning.
Do your cleaners handle hazardous materials or biohazards?
No. Our team is not trained or equipped to handle hazardous waste, biohazards, mold remediation, or similar specialized cleaning. If you require that type of service, we recommend contacting a certified remediation company.
What happens if someone in my home is sick on the day of cleaning?
If anyone in your household is feeling unwell, please let us know as soon as possible so we can reschedule. This helps us keep our team healthy and protect other clients.
Will I be charged if I need to cancel because of illness?
No. If you or a family member is sick, we will waive the cancellation fee and help you find a new time that works.
What if a cleaner gets injured in my home?
In the rare event of an injury, our insurance and workers' compensation coverage will take care of our employee. Clients are not liable for injuries sustained by our staff while performing their duties.
Do you perform background checks on your cleaners?
Yes. All cleaners go through background checks and in-person interviews before joining our team.
What steps do you take to ensure the safety of your cleaners?
Our cleaners are trained in safe cleaning practices, equipped with protective gear when needed, and follow safety protocols during each visit.
Customer Safety During Cleaning
Is it safe to have cleaners in my home or office?
Yes. Our team is trained, background-checked, and insured. We follow cleaning protocols designed to keep your space safe.
Do I need to be home during the cleaning?
No. Many customers prefer us to clean while they are away. You can provide safe access instructions, and we will secure your home before leaving.
How do you protect my belongings?
We treat every home and office with care and respect. However, we cannot be responsible for personal items left in unsecured or hidden areas, such as jewelry under beds, loose money, coins, or small valuables. To avoid accidental loss, please:
Remove or secure small valuable items before cleaning.
Keep cash, coins, jewelry, and other important items in drawers, safes, or containers.
Why this matters: During vacuuming or moving around furniture, small items can be accidentally moved or vacuumed. These precautions help keep your belongings safe while we clean.
Are your cleaning products safe for children and pets?
Yes. Most of our standard products are safe. We also use natural, eco-friendly products and HEPA filters. If you have specific product preferences or sensitivities, please let us know in advance.
Payment
What forms of payment do you accept?
We accept cash, check, credit/debit cards, Venmo, and Zelle.
When is payment due?
Payment is due at the end of service. For recurring or contracted services, we can also set up pre-authorized payments.
Do you require a deposit?
For one-time cleanings, a small deposit may be requested to secure your appointment. For recurring services, no deposit is required unless otherwise agreed.
Can I tip my cleaner?
Yes. Tipping is optional and always appreciated. You can tip in cash or through your preferred payment method.
What if I need to reschedule or cancel?
Please give at least 48 hours' notice. If you cancel within 48 hours, a $70 fee may apply. No fee applies if you or a family member is sick.
Do you offer discounts?
Yes. We provide 10% off for new customers and occasional promotions throughout the year.
Special Services: Support for Families Affected by Cancer
Do you offer support for families affected by cancer?
Yes. We understand that dealing with cancer can be overwhelming. We offer a complimentary basic cleaning for clients who are currently battling cancer, to help ease some of the day-to-day stress.
What does the complimentary cleaning include?
The free basic cleaning includes standard tasks such as dusting, vacuuming, mopping, cleaning bathrooms, the kitchen, and common areas. It is meant to help maintain a clean and comfortable home during a challenging time.
How can I request this service?
Contact us by phone or text at 312-213-0324, or email us at maidswillclean@gmail.com. All requests are handled with compassion, privacy, and discretion.
Satisfaction Guarantee
What if I am not satisfied with the cleaning?
Your satisfaction is our priority. If something was missed or not done to your expectations, please contact us within 24 hours of the cleaning. We will gladly return to address the issue at no additional cost.
Are there any limits to your satisfaction guarantee?
Our guarantee covers the cleaning tasks outlined in your service agreement. Please note that we cannot be responsible for pre-existing damage or for items that were not included in the agreed-upon cleaning scope.
How do I request a follow-up if I am not satisfied?
Simply call or text us, and we will schedule a convenient time to come back and make it right.
Move-In / Move-Out Cleaning & Movers
Why do my floors get dirty again after the cleaning?
After a move-in or move-out cleaning, it is common for floors to become dirty again when movers bring boxes, furniture, and other items in or out. Even if we mop multiple times, moving heavy items can leave dust or debris behind.
Are your cleaners responsible for dirt caused by movers?
Our team cleans all areas thoroughly according to the agreed-upon service. However, we cannot be responsible for dirt or marks caused after we leave, including moving boxes, furniture, or other materials.
How can I prevent floors from getting dirty after cleaning?
We recommend:
Ask movers to use shoe covers or floor protection while moving heavy items.
Keep a small cleaning kit handy for quick touch-ups after moving is complete.
Book a touch-up cleaning after the movers leave.